How to use Muse to negotiate an unchanged Fios plan
Muse escalated a Fios negotiation and returned a $14.99 monthly reduction offer for the same package, then paused; Todd Saunders had not approved the change.
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Original prompt
Shared by the source author. See source notes for context.
No, but I want you to push them hard harder
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See placements →Evidence at a glance
Sourced account- Source author
- Todd Saunders (@toddsaunders)
- Original account
- Read the source ↗
- Published
- Source link checked
- Reported result
- Screenshots show an offered reduction from $259.58 to $244.59 per month, still awaiting approval; actual billed savings are not established.
- Human involvement
- The owner preserved package scope, redirected the negotiation, asked about commitment and retained acceptance authority; no applied change is shown.
A linked account supports attribution. It does not mean we independently reproduced its result.
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How the agent did it
- Saunders constrained the negotiation to the existing package and prohibited changes without confirmation.
- After an initial no-better-price response, he instructed Muse to escalate and push harder.
- Muse returned a lower same-package offer and paused for approval, then answered a contract question.
Todd Saunders asked Muse to negotiate a lower Verizon Fios price while preserving his current package. The instruction explicitly withheld permission to make changes until he confirmed them. His screenshots show a real negotiation sequence with a result narrower than the post’s headline savings claim.
The first attempt returned a $259.58 monthly bill and a message that all available discounts were already applied. Muse listed alternatives such as mobile bundling, eligibility discounts or downgrading, but did not apply them. Saunders instead asked it to push harder on the same package.
Muse then reported moving past the bot to a human representative and obtaining a $244.59 monthly offer, $14.99 below the prior price. It described a five-year price guarantee without a contract commitment. Saunders asked a follow-up question about being locked in, and the agent answered that the price lock did not require a term commitment.
Crucially, the screenshot still says the offer has not been applied and asks whether to accept. The author claims about $180 annual savings, but the published evidence establishes an approval-pending negotiated offer, not a reduced bill or completed account change.
Prompt
Original prompt
Source: X · Todd Saunders (@toddsaunders)
Frequently asked questions
Was the lower price already applied?
No. The final screenshot explicitly says nothing has been applied and requests approval.
Did the agent downgrade the package?
The published exchange keeps the same package and rejects alternative changes unless requested.
Is the five-year commitment independently verified?
No. The screenshot records Muse describing a price guarantee without a contract; no provider contract is published.
More details
About this account
Saunders constrained the negotiation to the existing package and prohibited changes without confirmation. After an initial no-better-price response, he instructed Muse to escalate and push harder.
Official X date and author verified; all three original screenshots visually read. Original steering prompt excerpt preserves the repeated word. Headline annual savings are not treated as billed results; provider terms are agent-reported. Original prompt excerpt.
Credit: Todd Saunders (@toddsaunders) — X
Source published
Added to Agents In Use
Source checked
Tools and topics
Meta Muse · Verizon Fios website · Customer service chat
bill negotiation · approval pending · same package
Editorial completeness: 100/100. Measures documented fields, not agent performance or verified outcomes.