Use Manus to complete a home insurance quote form

Trung Nguyen tested Manus with a home-building insurance quote on AAMI's website. He supplied building characteristics, occupancy and exclusions, including a brick-veneer house built in 1980, a tiled roof, three bedrooms, a double garage and no optional extras.

Manus started a virtual computer, searched for the insurer and navigated the quote pages. It read each page, located fields and entered the supplied information. Nguyen describes five stages containing more than twenty fields. The task took eight minutes with his help at several points.

Simple inputs generally worked, but interactive controls caused trouble. Manus struggled to wait for and select a matched address from a dropdown. It also became stuck on a popup, sometimes clicked an information button instead of the main action and reloaded rather than waiting for a transition. Nguyen could take over the computer, which he says was necessary to finish.

The agent accepted corrections: when he changed the mortgage provider, it returned to the relevant information and resumed. Missing details were another limitation, because Manus sometimes assumed values instead of asking. The result was completion of the quote exercise with intervention. No premium amount or purchased policy is reported in the account.

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Source: www.linkedin.com · Trung Nguyen