Muse finds an overlooked SAS food-fee reimbursement

yalok had organized summer travel for six people across six separate flight bookings. SAS cancelled one Oslo departure and moved it two days earlier, disrupting the wider itinerary. After rebooking onto longer and more expensive flights, the user found that prepaid food had not transferred to the new reservation.

A phone support representative could not fix the meal issue and suggested filing for reimbursement online. yalok left that task unfinished from July until testing Muse. The request was to handle the missing food fees, so the agent began with the relevant airline correspondence.

Muse searched the SAS emails and found confirmation that the food charges had already been reimbursed on the day the airline changed the original flight. yalok says those notices were buried among numerous notifications and had been missed. The useful result was establishing what had already happened before pursuing another claim.

The account does not report a new refund generated by Muse, a repayment amount or an independently checked bank statement. It documents an inbox investigation that corrected the user's understanding of an unresolved task. The family itinerary and earlier support call supplied the context; the agent's contribution was locating the overlooked reimbursement evidence.

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Source: Hacker News · yalok