Muse finds an overlooked SAS food-fee reimbursement
yalok asked Muse to pursue missing SAS meal fees. It searched the inbox and found confirmation that the food charges had already been reimbursed.
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Suggested prompt
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Before filing a reimbursement request for my changed airline booking, search the booking and payment emails for meal charges, transfers and any existing refund confirmations. Return dated evidence and flag anything that still needs my review.
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Sourced account- Source author
- yalok
- Original account
- Read the source ↗
- Published
- Source link checked
- Reported result
- yalok asked Muse to pursue missing SAS meal fees. It searched the inbox and found confirmation that the food charges had already been reimbursed.
- Human involvement
- yalok supplied the travel history and requested help. The source reports finding airline confirmation emails, without independently verifying a bank transaction or making a new reimbursement request.
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How the agent did it
- Describe the disrupted SAS booking and the prepaid food that did not transfer.
- Ask Muse to handle the still-unresolved reimbursement task.
- Search airline emails and locate existing reimbursement confirmations.
yalok had organized summer travel for six people across six separate flight bookings. SAS cancelled one Oslo departure and moved it two days earlier, disrupting the wider itinerary. After rebooking onto longer and more expensive flights, the user found that prepaid food had not transferred to the new reservation.
A phone support representative could not fix the meal issue and suggested filing for reimbursement online. yalok left that task unfinished from July until testing Muse. The request was to handle the missing food fees, so the agent began with the relevant airline correspondence.
Muse searched the SAS emails and found confirmation that the food charges had already been reimbursed on the day the airline changed the original flight. yalok says those notices were buried among numerous notifications and had been missed. The useful result was establishing what had already happened before pursuing another claim.
The account does not report a new refund generated by Muse, a repayment amount or an independently checked bank statement. It documents an inbox investigation that corrected the user's understanding of an unresolved task. The family itinerary and earlier support call supplied the context; the agent's contribution was locating the overlooked reimbursement evidence.
Prompt
Suggested prompt (written by Agents In Use, not the author's)
Source: Hacker News · yalok
Frequently asked questions
Did Muse win a new refund?
No. It found emails saying the food fees had already been reimbursed when SAS changed the original flight.
Why had the reimbursement been missed?
yalok says the confirmation notices were buried among many airline messages received that day.
What amount was recovered?
The author gives no amount and does not report a new payment caused by the agent.
More details
Remaining steps
- Recognize that the fees were already reimbursed rather than submit a duplicate claim.
About this account
Muse searched airline correspondence for the missing food charges and located existing reimbursement confirmation messages.
Firsthand public account opened and read; author and original timestamp verified against the official Hacker News item API. Outcomes are author reports, not independently reproduced. Suggested prompt written by Agents In Use.
Credit: yalok on Hacker News
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Tools and topics
Meta Muse · Email search · SAS booking correspondence
Airline fees · Inbox search · Reimbursement
Editorial completeness: 100/100. Measures documented fields, not agent performance or verified outcomes.